Frequently Asked Questions

Everything you need to know about your DEOC beauty journey.

Are DEOC Cosmetics products cruelty-free and vegan?

Yes, we are committed to ethical beauty. All our products are 100% cruelty-free and formulated without any animal-derived ingredients.

How long does shipping take for my order?

Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.

What is your return policy for opened products?

Due to hygiene reasons, we can only accept returns on unopened and unused products within 30 days of purchase. If you receive a damaged item, please contact our support team immediately.

Do you offer international shipping?

We currently ship to over 50 countries worldwide. Shipping costs and import duties are calculated at checkout based on your specific location.

How can I track my order status?

Once your order ships, you will receive an email with a tracking number and a link to monitor your package's progress in real-time.

Are your products suitable for sensitive skin?

Our formulas are dermatologically tested and designed to be gentle. However, we always recommend performing a patch test on a small area of skin before full application.